Web Site News

Covid-19 Statement

Posted on ON 20th November 2020 by Digital Trading

Covid-19 Statement

During these unprecedented times, we are continuing to practice safe measures to keep our customers and staff safe from Covid-19.

How the website operates whilst in lockdown –

Thankfully, we are able to offer the same level of customer service through our website, no matter if we are in lockdown or not. We are still contactable via email or phone and we are still shipping out orders efficiently.

For our local customers, we are pleased to offer you our click & collect service through the website. So, no matter the cost of your order, you can collect from our Swindon Showroom safely free of charge. Once your order is ready to be collected, we will contact you to arrange a collection appointment.

If an item you wish to purchase through click & collect is not on our website, please contact us on sales@lightingbug.co.uk or 01793 616018, and we will be more than happy to help you process this. 

How the showroom operates whilst out of lockdown –

We were excited to open our doors again on June 1st 2020 after the first lockdown. In preparation for this, we adapted our showroom in the following way: screens were fitted to till areas; strict social distancing and hygiene standards were implemented and only a safe number of people were invited into the showroom at a time.

Face coverings are worn by all members of staff.  Customers are also to wear face coverings whilst visiting the showroom, unless they are medically exempt.

At the front of the showroom we have a hand sanitising station, allowing all to sanitise on arrival and departure, and we also provide hand sanitiser on our customer consultation tables.

We have implemented a buzzer system.  One of our major changes was to keep numbers low within the showroom so everyone is able to easily social distance, but we knew waiting in the rain isn’t fun! So this is our solution… if on arrival we are busy, you will be given one of our numbered buzzers, giving you the option to wait in the luxury of your own car (Gregg’s is next door to us too) until you are “buzzed” in to view our grand selection of lights. It’s a small thing, but we hope this helps with your shopping experience with us.

How the showroom operates whilst in lockdown –

Despite being told by trading standards that we could remain open (as we sell hardware items), at this time, we have made the decision to close our showroom doors in order to help reduce the spread of Covid-19 and protect the NHS. 

We will be operating on a click & collect and appointment only basis: only opening the doors if you have an appointment or if you wish to purchase an essential item, such as lamps/bulbs, fuses, switches and cable.

Please use our website as a catalogue and, if you have any questions regarding a product or would like to make an appointment, please contact us on sales@lightingbug.co.uk or 01793 616018.  We will be more than happy to help.

We look forward to serving you soon, take care & stay safe!

The Lighting Bug Team

*Please be mindful of the current stock level situation; like many industries, Covid-19 has unfortunately affected how the lighting industry operates and, as a result, stock levels are not as high as usual. However, we will continue to update our customers on stock levels and expected delivery dates and, in turn, provide the same high level of customer service. Thank you for your understanding and loyal custom.